Application
Maintenance
We can undertake managing of servers,
application maintenance and upgrading of services. For maintenance,
we have industry leading Service Level Agreements (SLA's),
an optimized process for communicating maintenance request
and time-tested maintenance methodology. By partnering with
us for application maintenance, you will spend lesser and
be able to focus more on revenue generating development projects.
With our At-site Plus Offshore maintenance service, you will
overcome the strenuous resource ramp-up/ramp-down cycles that
maintenance requires.
Application Maintenance
Outsourcing engagements are divided in three
phases:
1. Assessment & Planning Phase
Engagement planning
Orientation
Replication of environment & infrastructure set up
Documentation
2. Transition Phase
Familiarization at customer site
Knowledge transfer through hands on maintenance
Documentation
3. Support & Maintenance
Project Manager at customer site
Project Manager at ODC
Knowledge transfer to team members
Ongoing Maintenance
User Requests/Enhancement in Software
Programming,
Design, Content and Networking support
Our team can give you support for
the smooth functioning of the existing products and the
development of newer solutions.
Technical
Consultation
We can carry out constant research
on our end, so as to come up with new technical solutions
for effective implementation. Our key partner techizen,
is a Premier IT Company. Techizen is a systems integration
and consulting firm delivering business and IT solutions.
The partnership has enabled us to give consulting to key
companies globally.
Customer Relation Management
Our professionals can provide the end users the required
support on your behalf.
Product Offerings
EXIM-
A process automation product for export and import. It keep
into consideration areas like inventory/stocks, financial
accounting, sampling, export documentation, MIS and production.
Inventory Control System- For stocks &
raw materials.
Technical Web-based support-A robust web
enabled product support contact centre for product based
companies.
HR Intranet-
HRI is a human resource management product designed to streamline
HR functions. It can automate all HR related processes.
It plays a common interface between HR and employees and
defines the level of accessibility that each employee has,
to the information posted on the intranet. It can be an
integrated HR solution plus office intranet.
Website
Development
Our multimedia subsidiary Genesis
Cyberinfo Systems Pvt. Ltd. has web
specialists can create compelling websites by using breathtaking
design,
dynamic content and latest software.
Other Interactive Solutions
We can offer you innovative and effective
solutions using new media like – Digital Business
Cards, Kiosks / Touch Screens, 2D/3D Product modelling,
B2B/B2C, Walkthroughs, Virtual showrooms, Webcasting etc.
IT Outsourcing
IT Enabled
Services(BPO)-
(Case
Study-Health Insurance Claims)
We
offer business process outsourcing solutions to our global
clients by leveraging process, domain and people management
expertise,
that
covers a gamut of comprehensive and customized services,
which includes Process Support Services (P.S.S.) and
Transaction processing.
Market
Segments
Banking:
Credit
cards, retail lending, mortgage processing, retail banking
and account management, cash management, trade services,
lease and loan processing, investment banking
Securities
Industry:
Custodians
and Fund Administrators, Investment Managers, Investment
Banking and Brokerage firms, Market Data and Analytics
providers
Insurance:
Life,
non-life, intermediaries, re-insurers
Finance
& Accounting:
Accounts
payable, accounts receivable, GL and fixed asset accounting,
reporting and regulatory filings
Telecom:
Operators,
OEMs and value service providers
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PROCESS
SUPPORT SERVICES
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Process
Support
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BPO
Services
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HR Services
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The
HR services aim at transforming clients' internal cost
centers to outsourced delivery centers for HR support.
Our dedicated and highly experienced HR Services team
provides appropriate domain knowledge; ensures the
highest standards of compliance and quality.
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Health
and Benefits
.
Administration
ˇ
Employee
Record
.
Management
ˇ
Résumé
Management
ˇ
HR
Help Desk
ˇ
Payroll
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Transaction
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Speed
and accuracy are the essence of transaction
processing. Our team consists of professionals with
significant experience in a wide range of vertical
domains and is equipped with appropriate technology
and methods to ensure fast and accurate response to
the processing requirements of our customers.
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Customer
Database
.
Maintenance
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Customer
Care - E-mail
.
Response
ˇ
Customer
.
Correspondence
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Application
Capture
ˇ
Back
office Support
ˇ
Claims
Processing
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BPO
/ IT Enabled Services provided by us allow
international clients to take advantage of rapid job
execution in our state-of-the-art IT centers. We
work with a clear focus on providing continuous value
to our clients, recognizing the benefits and cost
savings that an offshore-onsite model can bring.Our
clients have realized significant cost benefits by
using our IT Enabled Services, which use a combination
of both onsite and offshore teams. |
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